Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of Trodelo, including the web application at app.trodelo.com, the marketing site at trodelo.com, and all associated services, APIs, and integrations (collectively, the “Service”), operated by Morrow Systems Group LLC (“Morrow,” “we,” “us,” or “our”). By creating an account or otherwise using the Service, you agree to be bound by these Terms.

1. The Service

Trodelo is a workflow platform for licensed electrical contractors. It includes an AI receptionist that answers inbound phone calls, runs discovery, sends ballpark estimates, schedules appointments, and collects service-call fees; tools for managing jobs, evidence, deviations, and customer communication through closeout; and optional integrations including Google Calendar and the Stripe and Square payment processors, plus telephony/SMS for calls and texts.

These Terms are an agreement between Morrow and the Contractor — the licensed electrical contractor, and the employees and contractors of its organization, that registers for and subscribes to the Service (collectively, “Contractor,” “you”). The Contractor’s own end customers — callers, leads, and homeowners who interact with the Service by voice, SMS, or public links their Contractor sends — are not parties to these Terms. Their interactions are governed by our Privacy Policy and the notices presented within the Service (the call-recording disclosure and SMS opt-in / opt-out terms), not by this subscription agreement.

2. Account, eligibility, and authority

You must be at least 18 years old and authorized to enter into these Terms on behalf of any entity you represent. By creating an account, you represent and warrant that the information you provide is accurate and that you will maintain the confidentiality of your credentials.

You are responsible for any activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorized use of your account or credentials.

3. Subscription, billing, and auto-renewal

Paid plans are billed in advance on a monthly basis at the price displayed at the time of subscription. All subscriptions auto-renew at the end of each billing cycle until canceled. You may cancel a subscription at any time from Admin → Billing, in which case access continues until the end of the current cycle, after which the account moves to a read-only state.

Bundled voice minutes reset at the start of each billing cycle. Usage in excess of the bundle is billed at the overage rate disclosed on your invoice. Refunds are at our sole discretion.

4. Permitted use and restrictions

You agree that you will not:

• Use the Service in violation of any law, including consumer-protection, telecommunications, and electrical-licensing regulations applicable in your jurisdiction.
• Use the Service to send unsolicited or unlawful communications, including SMS or voice messages that violate the TCPA, the CAN-SPAM Act, A2P 10DLC rules, or equivalent regulations.
• Misrepresent your identity or licensure, including holding yourself out as a licensed contractor when you are not.
• Probe, scan, or test the vulnerability of any system or network without prior written authorization, or violate any security or authentication measure.
• Use the Service to develop or train a competing product, or to reverse-engineer any part of the Service.
• Resell, rent, or sublicense the Service to a third party without our prior written consent.

5. Customer data, ownership, and licenses

As between you and us, you retain ownership of the customer data and job data you submit to the Service (“Customer Data”). You grant us a non-exclusive, worldwide, royalty-free license to host, copy, transmit, and display Customer Data solely to provide and improve the Service. We do not sell Customer Data.

As between the parties, you are the controller of Customer Data and your end customers’ personal information, and Morrow acts as your processor, processing it to provide the Service. You represent and warrant that, for everyone you reach through the Service, you have a lawful basis to contact them and have obtained any consent required by applicable law — including the federal Telephone Consumer Protection Act (TCPA) for calls and texts, and applicable call-recording and wiretap laws, which in some states require the consent of all parties to a recorded call. A lawful basis typically exists for callers who contact your business, or people who provided their number for a follow-up they requested. The recording disclosure Morrow delivers at the start of every call (described below) supports, but does not by itself satisfy, your consent obligations for the people you choose to contact. Our Data Processing Addendum, which forms part of these Terms, further governs how Morrow processes personal information as your processor.

Because Morrow operates the AI receptionist (which answers and records/transcribes calls) and sends SMS under Morrow’s own carrier-registered A2P 10DLC brand, Morrow is responsible for the proper operation of the specific communications mechanics it controls — namely (i) delivering the call-recording disclosure the AI receptionist is configured to play, (ii) maintaining its carrier-registered A2P 10DLC brand and campaign in good standing, and (iii) capturing SMS opt-in before texting and processing the STOP/HELP opt-out requests it receives. You remain responsible for everything else about the communications you initiate through the Service — including having a lawful basis to contact each person you reach, configuring the Service (greetings, knowledge base, recipients, and message content) accurately and truthfully, and the content and targeting of your communications — even where those communications are transmitted through Morrow-operated systems. Each party will comply with the laws applicable to its role.

6. AI-assisted features

The Service uses artificial intelligence to assist with discovery, estimates, evidence assessment, deviation assessment, scheduling, and customer communication. AI-generated content is a tool to assist a licensed professional and is not a substitute for the judgment of a qualified electrician. Contractors are solely responsible for reviewing, verifying, and approving any AI-generated content before relying on it for safety-critical, code-compliance, or contractual decisions.

Ballpark estimates in particular are preliminary, good-faith approximations generated from the information provided before any site visit, and the price may change once a technician evaluates the job — they are estimates, not final prices or guarantees. Contractors are responsible for the estimates they send and for any pricing or agreement reached with their end customers.

AI prompt inputs and outputs may be logged for quality, debugging, and abuse-detection purposes, consistent with our Privacy Policy. Contractors should not paste sensitive personal information into free-text prompt fields beyond what is needed for the workflow.

No model training on your data. Morrow does not use your Customer Data — including call recordings, transcripts, photos, job data, or customer communications — to train generalized or third-party artificial-intelligence or machine-learning models, and Morrow directs the AI providers it uses to process that data solely to provide the Service and not to train their models on it. Logging for quality, debugging, and abuse detection (above) is not model training.

Automated-call disclosure. Because Morrow operates the AI receptionist, Morrow is responsible for providing any disclosure of a call’s automated nature that applicable law requires, and delivers that disclosure as part of the call. You will not configure, script, or represent the Service in a way that conceals that callers are interacting with an automated assistant or that misrepresents the AI as a human, and you remain responsible for any additional AI- or bot-disclosure obligations that apply to your own business.

7. Third-party integrations

The Service relies on third-party providers, including a payment processor (Stripe and Square) for billing and customer payments and Google for the optional Calendar integration, along with additional providers for telephony and SMS, AI and voice processing, and cloud hosting. Your use of any third-party platform exposed through the Service (for example, a payment processor's checkout page or a connected Google Calendar) is subject to that platform's own terms and privacy policies. Trodelo's processing of data received from Google APIs (including Google Calendar) is governed by the Google API Services User Data Policy and our Google API User Data disclosures in the Privacy Policy. A current list of subprocessors is available to subscribers on request.

8. Service availability, emergencies, and changes

We strive to keep the Service available, but we do not guarantee uninterrupted access. We may modify, suspend, or discontinue features at any time, with reasonable notice for material changes that affect paid subscribers. Maintenance windows and outages happen.

Not an emergency service. The Service, including the AI receptionist, is not an emergency service and is not designed to handle emergencies. It must not be relied upon to reach, or to summon, emergency services such as 911, fire, medical, or police response. Anyone with an emergency should hang up and dial 911 or their local emergency number. You will not represent the Service to your end customers as a substitute for emergency services, and you are responsible for so advising your end customers. To the maximum extent permitted by law, Morrow is not liable for any failure or delay of the Service to detect, route, escalate, or respond to an emergency.

9. Intellectual property

The Service, including all software, text, graphics, logos, and trademarks, is owned by Morrow Systems Group LLC or its licensors and is protected by applicable intellectual-property laws. Nothing in these Terms grants you any right or license to our trademarks or other intellectual property except as necessary to use the Service.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, OR CODE-COMPLIANT.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL MORROW SYSTEMS GROUP LLC OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS (USD $100) OR (B) THE FEES YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless Morrow Systems Group LLC and its affiliates from any third-party claim arising out of (a) your breach of these Terms, (b) your Customer Data or the processing thereof, (c) your violation of any law or regulation in connection with your use of the Service, or (d) any content you submitted to the Service.

This indemnity does not apply to the extent a claim is caused by Morrow’s own acts or omissions in operating the specific communications mechanics it controls — namely (i) delivering the call-recording disclosure the AI receptionist is configured to play, (ii) maintaining its carrier-registered A2P 10DLC brand and campaign in good standing, and (iii) processing the STOP/HELP opt-out requests it receives. For clarity, this exception does not apply where a claim arises from your own acts or omissions — including contacting any person you have no lawful basis to contact, configuring the Service inaccurately, or the content or targeting of your communications — even where those communications are transmitted through Morrow-operated systems; such claims remain subject to your indemnity above.

13. Termination

We may suspend or terminate your access to the Service for material breach of these Terms or for activity we reasonably believe to be unlawful or harmful. You may terminate by deleting your account following the process at Data Deletion. Sections 5, 6, 9, 10, 11, 12, and 16 survive termination.

14. Governing law and venue

These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms will be brought exclusively in the state or federal courts located in Georgia, and you consent to personal jurisdiction in those courts.

15. Changes to these Terms

We may update these Terms from time to time. We will notify users of material changes by posting the updated Terms on this page with a new effective date and, for paid subscribers, by email at least 30 days before the change takes effect. Continued use of the Service after the effective date constitutes acceptance.

16. Miscellaneous

These Terms (together with the Privacy Policy and any order or checkout terms presented at signup) are the entire agreement between you and us regarding the Service and supersede prior agreements on this subject. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control. If any provision is held unenforceable, the remaining provisions remain in effect, and our failure to enforce a provision is not a waiver of it. The parties are independent contractors.

17. Contact

For questions about these Terms, contact us at:
Morrow Systems Group LLC
[email protected]