SMS Opt-In Policy

Morrow Systems Group LLC (“we,” “us”) operates Trodelo. This page describes how customers and contractors opt in to receive text messages (SMS) from us, the methods we use to obtain consent, the types of messages we send, and how to opt out at any time.

1. How You Opt In

You can opt in to receive SMS messages from Trodelo in any of the following ways:

• Verbal consent during a phone call. When you call a service line operated by a contractor using Trodelo, our AI receptionist asks you the following question (or a close paraphrase of it) before any SMS is enabled. The question identifies the sender, the message types you would receive, the typical frequency, the rate disclosure, and the opt-out instruction: “Before we wrap up, would it be okay if [contractor name] texted you at this number? You’d get a few messages about appointments, the estimate, photo links, and follow-ups — usually two to six over the course of your job. Standard message and data rates may apply, and you can reply STOP anytime to unsubscribe. Sound good?”A clear verbal “yes” is recorded on the call as your opt-in. You are free to decline; the call continues normally and we will reach you by email instead. Consent is not a condition of service.
• Web form opt-in (checkbox).When you submit a service-request, capture, or discovery form on a contractor's website powered by Trodelo, an unchecked-by-default consent checkbox appears immediately above the submit button. Checking the box constitutes affirmative opt-in. Leaving it unchecked does NOT block submission — you can still complete the form and receive updates by email. The label reads: “I agree to receive service-related text messages from Trodelo on behalf of [contractor name] regarding my electrical service request — including appointment confirmations, estimates, photo upload links, and follow-ups. Message frequency varies based on service activity (usually 2–6 messages per job). Message and data rates may apply. Reply HELP for help or STOP to unsubscribe at any time.” Consent to texts is not a condition of receiving service.
• By replying to an inbound message. If you reply START, SUBSCRIBE, or YES to a previous message from us, we treat that as a fresh opt-in for the program.

Opt-in is per-customer and per-phone-number. We do not buy, rent, or import phone lists from third parties — every opt-in is collected directly from the consumer who owns the number.

2. Types of Messages You'll Receive

Once opted in, you may receive the following types of messages from us. All messages are transactional and relate to a service you specifically requested:

• Estimate delivery — a link to view the contractor's ballpark estimate for your job.
• Appointment confirmation and reminders — date, time, and arrival window.
• Photo upload requests — secure links allowing you to send a photo to help the electrician prepare.
• Payment links — secure links to complete a service-call charge or deposit related to your job.
• Service updates and follow-ups — status changes, technician en-route notifications, and post-visit summaries.

We do not send marketing or promotional messages through this program. You will not receive cross-sell, upsell, or third-party advertising messages.

3. Sample Messages

Representative examples of messages you may receive:

Estimate delivery

Trodelo: Your estimate from Demo Electric Co is ready. View it here: https://app.trodelo.com/estimate/abc123. Reply HELP for help, STOP to unsubscribe.

Appointment confirmation

Trodelo: Your appointment with Demo Electric Co is confirmed for Mon May 18 at 2:00 PM. We'll arrive within a 2-hour window. Reply HELP for help, STOP to unsubscribe.

Photo upload request

Trodelo: Demo Electric Co needs a photo of your electrical panel to prepare for your visit. Tap here to upload: https://app.trodelo.com/capture/abc123. Reply HELP for help, STOP to unsubscribe.

4. Message Frequency

Frequency varies based on the activity of your service request. A typical job generates between two and six messages over the lifecycle (estimate sent, appointment confirmed, photo request if applicable, en-route notification, follow-up). You will not receive messages outside the context of an active or recent service request.

5. Cost

Message and data rates may apply. Standard rates from your wireless carrier may apply to each message sent or received. We do not charge for messages from this program.

6. How to Opt Out

You can stop receiving SMS messages at any time by replying STOP to any message you have received from us. After replying STOP you will receive one final confirmation message acknowledging the opt-out, and no further messages will be sent unless you opt in again through one of the methods above.

7. How to Get Help

For help, reply HELP to any message, or contact us directly at [email protected]. You will receive a reply with our contact information and instructions for resolving any issue with the program.

8. No Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties. Phone numbers and SMS opt-in data are used only to operate the messaging program and deliver service-related communications between you and the contractor handling your job. See our Terms of Service and Privacy Policy for more.

Trodelo is a product of Morrow Systems Group LLC. The SMS program described here is operated under the Trodelo brand.