SMS Opt-In Policy

Morrow Systems Group LLC (“we,” “us”) operates Trodelo. This page describes how customers and contractors opt in to receive text messages (SMS) from us, the methods we use to obtain consent, the types of messages we send, and how to opt out at any time.

1. How You Opt In

You opt in to receive SMS messages after you request service from a licensed electrical contractor on the Trodelo platform. Consent is collected in one of two ways, and consent to texts is never a condition of receiving service:

• Verbal consent on a call. When you call a contractor and speak with our AI receptionist, near the end of the call you are asked a scripted yes/no consent question that names the contractor and discloses the message types (appointment confirmations, estimates, photo-upload links, and follow-ups), the frequency (usually 2–6 messages per job), that message and data rates may apply, and that you can reply STOP at any time to opt out — for example, “Before we wrap up, would it be okay if [contractor] texted you about appointments, your estimate, photo links, and follow-ups — usually two to six over your job? Message and data rates may apply, and you can reply STOP anytime.” Answering “yes” constitutes affirmative opt-in, and the consent is recorded with a timestamp on the call. No text is sent unless you say yes.
• Web opt-in form (checkbox). On a service-request form on a contractor's website powered by Trodelo, an unchecked-by-default consent checkbox appears immediately above the submit button. Checking the box constitutes affirmative opt-in. Leaving it unchecked does NOT block submission — you can still complete the form and receive updates by email. The label reads: “I agree to receive service-related text messages from Trodelo on behalf of [contractor name] regarding my electrical service request — including appointment confirmations, estimates, photo upload links, and follow-ups. Message frequency varies based on service activity (usually 2–6 messages per job). Message and data rates may apply. Reply HELP for help or STOP to unsubscribe at any time.”

Opt-in is per-customer and per-phone-number. We do not buy, rent, or import phone lists from third parties — every opt-in is collected directly from the consumer who owns the number, tied to a service request they initiated. If you previously unsubscribed and want to resume, reply START to your last message from us.

2. Types of Messages You'll Receive

Once opted in, you may receive the following types of messages from us. All messages are transactional and relate to a service you specifically requested:

• Estimate delivery — a link to view the contractor's ballpark estimate for your job.
• Appointment confirmation and reminders — date, time, and arrival window.
• Photo upload requests — secure links allowing you to send a photo to help the electrician prepare.
• Payment links — secure links to complete a service-call charge or deposit related to your job.
• Service updates and follow-ups — status changes, technician en-route notifications, and post-visit summaries.

We do not send marketing or promotional messages through this program. You will not receive cross-sell, upsell, or third-party advertising messages.

3. Sample Messages

Representative examples of messages you may receive:

Estimate delivery

Trodelo: Your estimate from Demo Electric Co is ready. View it here: https://trodelo.com/estimate/abc123. Reply HELP for help, STOP to unsubscribe.

Appointment confirmation

Trodelo: Your appointment with Demo Electric Co is confirmed for Mon May 18 at 2:00 PM. We'll arrive within a 2-hour window. Reply HELP for help, STOP to unsubscribe.

Photo upload request

Trodelo: Demo Electric Co needs a photo of your electrical panel to prepare for your visit. Tap here to upload: https://trodelo.com/capture/xyz. Reply HELP for help, STOP to unsubscribe.

4. Message Frequency

Frequency varies based on the activity of your service request. A typical job generates between two and six messages over the lifecycle (estimate sent, appointment confirmed, photo request if applicable, en-route notification, follow-up). You will not receive messages outside the context of an active or recent service request.

5. Cost

Message and data rates may apply. Standard rates from your wireless carrier may apply to each message sent or received. We do not charge for messages from this program.

6. How to Opt Out

You can stop receiving SMS messages at any time by replying STOP to any message you have received from us. After replying STOP you will receive one final confirmation message acknowledging the opt-out, and no further messages will be sent unless you opt in again through one of the methods above.

7. How to Get Help

For help, reply HELP to any message, or contact us directly at [email protected]. You will receive a reply with our contact information and instructions for resolving any issue with the program.

8. No Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties. Phone numbers and SMS opt-in data are used only to operate the messaging program and deliver service-related communications between you and the contractor handling your job. See our Terms of Service and Privacy Policy for more.

Trodelo is a product of Morrow Systems Group LLC. The SMS program described here is operated under the Trodelo brand.